Refund policy

Return & Refund Policy

Last Updated: October 25, 2026

At Lumahex, operated by Lumahex LLC, we want you to be satisfied with your purchase. Please review our return, refund, exchange, and cancellation terms below.

1. ORDER CANCELLATIONS & CHANGES

If you need to cancel your order or change your shipping information, please contact us within 24 hours of placing your order.

Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.

Please contact us at support@lumahex.shop as soon as possible with your order number and requested change.

2. 30-DAY RETURN POLICY

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

Be unused and in its original condition
Include all original parts, accessories, manuals, and components
Be returned in its original packaging whenever reasonably possible
Include proof of purchase or your order number

To start a return, please contact support@lumahex.shop before sending the product back.

Do not send a return without contacting us first, as the appropriate return address and instructions may vary depending on the order.

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your product arrives damaged, defective, missing components, or different from what you ordered, contact us as soon as possible at support@lumahex.shop.

Please include:

Your order number
A description of the issue
Clear photos or video showing the product and problem
A photo of the shipping package and label when relevant

After reviewing the issue, we may provide an appropriate resolution, which may include a replacement, refund, or other remedy, depending on the circumstances.

For an error caused by us or a confirmed defective product, you will not be charged a restocking fee.

4. REFUNDS

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow several business days for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return results from an error on our part, a defective product, or otherwise required by applicable law.

5. RETURN SHIPPING

For standard returns due to reasons such as changing your mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for return shipping costs.

For confirmed defective, damaged, or incorrect products caused by our error, we will provide appropriate return instructions and cover reasonable return shipping costs when a return is required.

We strongly recommend using a trackable shipping service when returning a product. Lumahex is not responsible for return packages that are lost before reaching the designated return location.

6. EXCHANGES

If you would like to exchange an eligible product, please contact us at support@lumahex.shop.

Exchange requests are subject to product availability.

In some situations, the fastest way to receive another product may be to return the original item for a refund and place a new order.

7. NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

Gift cards
Products that have been used, worn, modified, or damaged after delivery
Products missing essential parts or components for reasons unrelated to our error
Items specifically identified as final sale or non-returnable before purchase
Other products that cannot be returned for health, safety, or legal reasons

If you are unsure whether your product is eligible, please contact us before returning it.

8. LATE OR MISSING REFUNDS

If we have confirmed that your refund was issued but you have not received it:

Check your bank or payment account again.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still cannot locate your refund, contact us at support@lumahex.shop.

9. LOST OR SIGNIFICANTLY DELAYED ORDERS

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment.

If a shipment is confirmed lost or otherwise qualifies for a remedy under our shipping terms or applicable law, we will work with you to provide an appropriate resolution.

10. HOW TO REQUEST A RETURN OR REFUND

Before returning any item, contact:

Email: support@lumahex.shop
Phone: +1 (475) 454-1180

Please provide your order number and reason for the return.

Once your request has been reviewed, we will provide the applicable return instructions and return destination.

Please do not automatically mail returns to our business address without receiving return instructions from us first.

11. CONTACT INFORMATION

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact:

Lumahex
Operated by Lumahex LLC

Business Address:
1001 S Main St, Ste 500
Kalispell, MT 59901
United States