Shipping Information

At Lumahex, operated by Lumahex LLC, we work with trusted fulfillment partners and shipping carriers to deliver our products safely and efficiently.

Please review the information below regarding order processing, shipping times, tracking, and delivery.

1. ORDER PROCESSING

All orders are processed within 1–2 business days after payment has been successfully confirmed.

Our standard processing days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Please note: Order processing time is separate from shipping and delivery time.

2. ESTIMATED SHIPPING & DELIVERY TIME

We aim to provide reliable delivery services to our customers worldwide.

Our estimated shipping time is 8–15 business days, following the standard order processing period of 1–2 business days.

Shipping Stage	Estimated Time
Order Processing	1–2 business days
Shipping & Transit	8–15 business days

Estimated Shipping Times by Destination

Destination	Estimated Shipping Time
United States	8–15 business days
Canada	8–15 business days
Australia	8–15 business days
European Union	8–15 business days

Important Information:

• Business days exclude weekends and public holidays.

• Shipping estimates begin once your order has been processed and dispatched.

• Order processing time is separate from shipping time.

• Delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on your destination, carrier availability, customs processing, weather conditions, or circumstances outside our reasonable control.

3. SHIPPING CARRIERS

Depending on your location, product, and fulfillment center, orders may be shipped using reputable local or international carriers.

The carrier used for your order will be determined based on the destination and available shipping service.

Some orders may be shipped in multiple packages. In this case, you may receive separate tracking numbers for each shipment.

4. ORDER TRACKING

Once your order has been processed and shipped, tracking information will be sent to the email address provided during checkout.

Please allow several business days for tracking information to become active after receiving your shipping confirmation.

In some cases, the carrier may have received the package before the first tracking scan appears.

If your tracking information has not updated for an extended period or your order has exceeded the estimated delivery timeframe, please contact us at:

support@lumahex.shop

Please include your order number so our customer support team can assist you.

5. SHIPPING DELAYS

While we aim to process orders within 1–2 business days and deliver shipments within an additional 8–15 business days, occasional delays may occur due to circumstances outside our reasonable control, including:

• Carrier delays

• Customs inspections or clearance

• Severe weather conditions

• High-volume holiday periods

• Transportation disruptions

• Incorrect or incomplete shipping information

If your shipment is significantly delayed, please contact us and we will help investigate its status.

6. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify your:

• Full name

• Street address

• Apartment or unit number, if applicable

• City

• State/Province

• ZIP/Postal code

• Country

If you notice an error after placing your order, contact us at support@lumahex.shop as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

If a package is returned because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

7. LOST, STOLEN OR MISSING PACKAGES

If tracking shows unusual delays or you believe your package has been lost in transit, please contact us so we can investigate with the applicable shipping provider.

If tracking indicates that a package has been delivered but you cannot locate it, please first:

• Check around the delivery location.

• Check with household members or neighbors.

• Contact the local carrier responsible for final delivery.

If you still cannot locate the package, contact us at support@lumahex.shop and we will assist you in reviewing the situation.

Any applicable remedies will be determined based on the circumstances and relevant consumer protection laws.

8. CUSTOMS & INTERNATIONAL ORDERS

International shipments may be subject to customs processing depending on the destination country.

Customs clearance procedures may occasionally cause delivery delays that are outside our control.

Any applicable import duties, taxes, or customs charges will be handled according to the requirements applicable to the destination and the shipping method used for your order.

9. MULTIPLE PACKAGES

Some orders containing multiple products may be fulfilled from different locations.

As a result, your order may arrive in separate packages and on different dates.

When available, separate tracking information will be provided for each shipment.

Receiving one package before another does not necessarily mean that an item is missing from your order.

10. QUESTIONS ABOUT YOUR SHIPMENT

If your order has exceeded the estimated delivery period or you have questions regarding your shipment, please contact:

Lumahex
Operated by Lumahex LLC

Email: support@lumahex.shop
Phone: +1 (475) 454-1180

Business Address:
1001 S Main St, Ste 500
Kalispell, MT 59901
United States

Please include your order number when contacting us so we can assist you as quickly as possible.